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Privacy Policy

Last updated July 2021

This Privacy Policy outlines how Clearstream, LLC (“we” or “us”) collect and use our users’ (“you” or “your”) personal information, which we gather from our website and our web-based software and mobile app services (collectively referred to as “Clearstream”). We strive to ensure that any personal data we collect about you will be held and processed strictly in accordance with applicable data protection legislation, as set out in this notice.

Protecting your private information is our priority. This Statement of Privacy applies to the getclearstream.com and Clearstream and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Clearstream include getclearstream.com and Clearstream. The Clearstream website is an eCommerce site. By using the Clearstream website, you consent to the data practices described in this statement.

Collection of your Personal Information

Clearstream may collect personally identifiable information, such as your name. If you purchase Clearstream’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. You can request that we erase some or all of your personal information from our systems by emailing help@getclearstream.com.

Information about your computer hardware and software may be automatically collected by Clearstream. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Clearstream website.

Clearstream encourages you to review the privacy statements of websites you choose to link to from Clearstream so that you can understand how those websites collect, use and share your information. Clearstream is not responsible for the privacy statements or other content on websites outside of the Clearstream website.

Use of your Personal Information

Clearstream collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Clearstream may also use your personally identifiable information to inform you of other products or services available from Clearstream and its affiliates. Clearstream may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Clearstream does not sell, rent or lease its customer lists to third parties.

Clearstream may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Clearstream, and they are required to maintain the confidentiality of your information.

Clearstream may keep track of the websites and pages our users visit within Clearstream, in order to determine what Clearstream services are the most popular. This data is used to deliver customized content and advertising within Clearstream to customers whose behavior indicates that they are interested in a particular subject area. Clearstream will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Clearstream or the site; (b) protect and defend the rights or property of Clearstream; and, (c) act under exigent circumstances to protect the personal safety of users of Clearstream, or the public.

Use of Cookies

The Clearstream website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Clearstream pages, or register with Clearstream site or services, a cookie helps Clearstream to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Clearstream website, the information you previously provided can be retrieved, so you can easily use the Clearstream features that you customized.

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Clearstream uses the following: Stripe.com.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Clearstream does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Clearstream by contacting us at help@getclearstream.com.

Use of Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Changes to this Statement

Clearstream will occasionally update this Statement of Privacy to reflect company and customer feedback. Clearstream encourages you to periodically review this Statement to be informed of how Clearstream is protecting your information.

Contact Information

Clearstream welcomes your questions or comments regarding this Statement of Privacy. If you believe that Clearstream has not adhered to this Statement, please contact Clearstream at:

Clearstream
260 S. Tarragona St. Suite 150
Pensacola, Florida, 32502
Email Address:
help@getclearstream.com
Telephone number:
917-818-4557